Vanderbilt University Medical Center Assoc Patient Service Specialist PRN Franklin Clinic in Franklin, Tennessee

Assoc PatientServices Specialist – Franklin, Edward Curd Lane

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Department/Unit Summary

Vanderbilt Clinical Neurosciences in Nashville, Tenn., is a leader in treating brain, spine and nervous system disorders. Collaboration is key in caring for such complex issues. That's why Vanderbilt neurosurgeons, neurologists and other experts team up to care for you. Our teams treat all neurological conditions including brain tumors; epilepsy; headaches; Parkinson's, essential tremor and other movement disorders; stroke, and muscular sclerosis, among others.

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This is a day shift (PRN) position. The clinic hours are Monday – Friday 8-4:30, no weekends, nights or holidays.

Your Role:

Provides service to patient either pre-appointment, during or post appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out.


  • Conductspatient check-in and check-out.

  • Schedulesappointments through clinical communication or direct request.

  • Providespositive first impressions utilizing customer service skills.

  • Ensurespoint of service collections.

  • Managesreception area, maintains orderly appearance of reception area; ensuresmethod for accountability of each patient check-in; proactivelycommunicates appointment updates with patients.

  • Theresponsibilities listed are a general overview of the position andadditional duties may be assigned.

High School Diploma or GED (or equivalent experience) and < 1 year relevant experience

Licensure, Certification, and/or Registration (LCR):


High school diploma or GED, minimum 1 year experience

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VUMC RecentAccomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

  • US News & World Report: #1 Hospital inTennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center at ), 12 adult and 10 pediatricclinical specialties ranked among the nation's best, #15 Education and Training

  • Truven Health Analytics: among the top 50cardiovascular hospitals in the U.S.

  • Becker's Hospital Review: one of the"100 Greatest Hospitals in America"

  • The Leapfrog Group: grade"A" in Hospital Safety Score

  • National Institutes of Health: among the top 10grant awardees for medical research in the U.S.

  • Magnet Recognition Program: nursing awardedthird consecutive Magnet status in 2017

  • Nashville Business Journal: MiddleTennessee's healthiest employer

  • American Hospital Association: among the 100"Most Wired" medical systems in the US


Job Accounting and Finance

Organization: Neuroscience Outpt Clinics 2 303640

Title: Assoc Patient Service Specialist PRN Franklin Clinic

Location: TN-Franklin-Edward Curd Lane (ECL/Medcore)

Requisition ID: 1806185

Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.