Vanderbilt University Medical Center Cytopath Support Rep – VUMC Diagnostic Anatomic Cytopathology Laboratories in Nashville, Tennessee

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Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

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Unit Summary

Vanderbilt University Medical Center (VUMC) has been rated the #1 Hospital in Nashville and the state of Tennessee by the US News & World Report. VUMC’s Diagnostic Laboratories - consisting of Laboratory Client Services (LCS), Clinical Pathology Services (CPS), Diagnostic Molecular & Genetics Services (DMGS), and Anatomic Pathology Services (APS) - have state-of-the-art automation and exceptional employees to meet the demands of accurately and timely performance of tests, while providing our patients and their families with enhanced and exceptional care. VUMC is rated in the Top 100 Most Wired Hospitals with advanced LIS systems and technologies.

Vanderbilt’s Diagnostic Laboratories support adult and pediatric care for inpatient and outpatient settings. Our fast-paced, team oriented culture gives you the opportunity to contribute to breakthroughs with healthcare advancements. We support your career growth with a comprehensive medical laboratory science program and a established Professional Advancement Ladder (PAL).

Your Role:

Vanderbilt University Medical Center (VUMC) is seeking to hire a Pathology Support Representative (PSR), whom will assist Surgical Pathology and specialty laboratories in triaging and processing complex specimen orders in a timely manner with minimal guidance. Provides clerical support including assisting with the preparation of clinical reports to assure excellent quality and customer service. Utilizes critical thinking and problem solving skills. For more information regarding the physical requirements and environmental conditions for this job, please click here at https://hr.mc.vanderbilt.edu/careers/requirements/PhysicalRequirementsGroup35.pdf .

KEY RESPONSIBILITIES:

  • Receives and triages internal and external specimens. Handles add on orders, requests for additional materials and monitors TAT as required.

  • Handles special requests for reference lab testing and tracks the entire process including the request to outside facilities for materials through to the receipt of the results.

  • Prepares materials for shipping to outside facilities and reference labs.

  • File slides and retrieve slides. Participates in managing archived slides.

  • Provides clerical support including assisting with the preparation of clinical reports and customer support activities.

  • Participates in quality control and process improvement activities.

  • Supports SurgPath or specialty laboratory and demonstrates critical thinking and problem-solving abilities in in handling daily workflow and problems.

  • The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

AD HOC REPORTING - (FUNDAMENTAL AWARENESS): - Has limited experience or training accessing information to prepare simple reports.

CUSTOMER SERVICE - (NOVICE): - Demonstrates the ability to influence customers. Knows how to verify and clarify the needs and expectations of customers. Responds quickly and efficiently to customer service requests. Participates in and conducts meetings with customers. Keeps customers informed of status via standard reporting techniques. Meets the continuing service needs of a customer group, including requests for changes in work content. Responds to customers with an appropriate level of urgency, energy, persistence and tenacity.

DATA ENTRY - (NOVICE): - Possesses sufficient fundamental proficiency to successfully demonstrate data entry in practical applications of moderate difficulty. Able to interpret complex data entry instructions accurately.

QUALITY ASSURANCE - (FUNDAMENTAL AWARENESS): - Understands the goal of increasing organizational productivity and individual performance by making the products and services within your work assignments more efficient and more effective. Demonstrates quality management practices on the job which result in superior products and services delivered.

CORE ACCOUNTABILITIES:

  • Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance.

  • Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.

  • Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.

  • Team Interaction: Provides informal guidance and support to less experienced team members.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S3):

    • Develops Self and Others: Continuously improves own skills by identifying development opportunities.
    • Builds and Maintains Relationships : Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
    • Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S3):

    • Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
    • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
    • Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S3):

    • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards .
    • Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
    • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S3):

    • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
    • Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
    • Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S3):

    • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
    • Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
    • Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.

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Position Qualifications

Required:

  • High School Diploma or GED (or equivalent experience) and 3 years relevant experience

Desired:

  • Previous diagnostic laboratory and accessioning experience

  • Previous work as a Pathology Support Representative

  • Demonstrated ability to provide exceptional customer service utilizing phone, email, and in-person communications

Position Shift:

  • Full-Time status with exceptional benefits eligibility day one of employment, as well as employee perks program and retirement package

  • Mondays through Fridays, Days

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

  • US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center at http://www.vanderbilthealth.com/billwilkerson/ ), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training

  • Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.

  • Becker's Hospital Review: one of the "100 Greatest Hospitals in America"

  • The Leapfrog Group: grade "A" in Hospital Safety Score

  • National Institutes of Health: among the top 10 grant awardees for medical research in the US

  • Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee

  • Nashville Business Journal: Middle Tennessee's healthiest employer

  • American Hospital Association: among the 100 "Most Wired" medical systems in the US

Download the Vanderbilt University Medical Center Facts 2016-2017 at https://www.vanderbilthealth.com/main/39107 to learn more about our services and facilities.

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Job Clinical Labs/Pathology

Organization: Cytopathology 201464

Title: Cytopath Support Rep – VUMC Diagnostic Anatomic Cytopathology Laboratories

Location: TN-Nashville-The Vanderbilt Clinic (TVC)

Requisition ID: 1805710