Vanderbilt University Medical Center Hearing/Speech Technician in Nashville, Tennessee

Hearing/Speech Technician

Requisition Number 1803643

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Department/Unit Summary

The hearing and speech department at the Vanderbilt Bill Wilkerson Center diagnoses and treats hearing, speech, language and cognitive problems that affect communication. Our team of more than 100 experts includes audiologists, speech-language pathologists, teachers of the deaf, occupational therapists, physical therapists and social workers. We offer every patient compassionate, personalized care. For more information, please visit https://www.vanderbilthealth.com/billwilkerson/24359 .

YOUR ROLE:

· In the role of Hearing/Speech Technician, you will be working in our hearing aid lab providing patient care helping both adults and children troubleshoot hearing devices. You also will answer patient phone calls, track devices that come through the clinic, and ship/receive devices for the department, as well as work closely with other lab technicians and audiologists. Ultimately, you will be cross-trained to check in patients and collect patient payments.

KEY RESPONSIBILITIES:

  • Provides support to speech language pathologists and audiologists through collection of data, assisting with researching topics, transportation of patients or other patient care support services.

  • Assists in safe provision of functional activities (leading hand washing, toileting/diaper changing, snack activities for pediatrics).

  • Provides support to speech language pathologist and teachers of the deaf and hard of hearing for implementing developmentally appropriate curriculum and activities.

  • Maintains supplies at acceptable levels.

  • Prepares treatment areas (set up group therapy rooms based on number of patients served and focus of therapy, set up individual therapy/assessment rooms based upon age and/or diagnosis, clean up/reorganize treatment rooms at the conclusion of service).

  • Provides basic screening services (Prepare infant or child for hearing screening, performs hearing screening and communicates results to family).

  • The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

EQUIPMENT MAINTENANCE - (NOVICE): - Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain equipment, products, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.

REHAB PTA/COTA PATIENT DOCUMENTATION (INTERMEDIATE): - Demonstrates mastery proficiency in documentation practices. Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers’ documentation.

AUDIOLOGY PATIENT EDUCATION (INTERMEDIATE): - Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc). Generates measurable improvement in understanding and quality of life of patients and their families.

QUALITY ASSURANCE - (NOVICE): - Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.

CORE ACCOUNTABILITIES:

  • Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance.

  • Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.

  • Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.

  • Team Interaction: Provides informal guidance and support to less experienced team members.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S3):

  • Develops Self and Others: Continuously improves own skills by identifying development opportunities.

  • Builds and Maintains Relationships : Seeks to understand colleagues' priorities, working styles and develops relationships across areas.

  • Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S3):

  • Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.

  • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.

  • Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S3):

  • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards .

  • Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.

  • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S3):

  • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.

  • Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.

  • Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S3):

  • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.

  • Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.

  • Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Required:

· High School Diploma or GED

· 3 years of related experience

· Friendly attitude, ability to prioritize and work with a team in a fast-paced environment

Preferred:

Experience with Epic, Star Panel, TIMS, FedEx, and UPS

Position Shift:

· 8:00AM – 5:00PM (1-hour lunch) Monday-Friday; no weekends

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

· US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center at http://www.vanderbilthealth.com/billwilkerson/ ), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training

· Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.

· Becker's Hospital Review: one of the "100 Greatest Hospitals in America"

· The Leapfrog Group: grade "A" in Hospital Safety Score

· National Institutes of Health: among the top 10 grant awardees for medical research in the US

· Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee

· Nashville Business Journal: Middle Tennessee's healthiest employer

· American Hospital Association: among the 100 "Most Wired" medical systems in the US

Download the Vanderbilt University Medical Center Facts 2016-2017 at http://prd-medweb-cdn.s3.amazonaws.com/documents/patientandvisitorinfo/files/1038-2828-VUMC-Factbook-2016-MK-PAGES-opt.pdf to learn more about our services and facilities.

*CA

Physical Requirements/Strengths needed & Physical Demands:

  • Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

  • Occasional: Sitting: Remaining in seated position

  • Occasional: Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces

  • Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.

  • Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees.

  • Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Frequent: Standing: Remaining on one's feet without moving.

  • Frequent: Walking: Moving about on foot.

  • Frequent: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Frequent: Push/Pull: Exerting force to move objects away from or toward.

  • Frequent: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Frequent: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

  • Frequent: Bimanual Dexterity: Requiring the use of both hands.

Sensory

  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

  • Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.

  • Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.

Job Hearing/Speech/Audiology

Organization: Audiology - Support Staff 303788

Title: Hearing/Speech Technician

Location: TN-Nashville-Medical Center East (MCE) - South Tower

Requisition ID: 1803643