Vanderbilt University Medical Center Home Care Managed Care Coord-Vanderbilt Home Care in Nashville, Tennessee

Home CareManaged Care Coordinator

Discover VanderbiltUniversity Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Click Here To View The VUMC Promise of Discovery

Department/Unit Summary

Vanderbilt Home Care is part of one of the country’s most respected medical centers. We provide in-home care for patients with chronic conditions.

Click here at to learn more aboutthe benefits of a career with Vanderbilt Home Care.

BringingVanderbilt Care into Your Home Since 1985

Vanderbilt Home Care provides caregivers in the patient's own environment under the direction of the patient's physician. When you or your loved one receives care from Vanderbilt Home Care, you are in the hands of highly skilled, compassionate individuals. We take pride in our work and feel privileged to be part of one of the country's most respected medical centers.

Our Mission and Values :

Our mission is to provide excellence in home care with the high standards that we would expect for our own family and loved ones. Our values include:

  • Supportfor community based home services through excellence in clinical practiceand education

  • Patientsafety and quality

  • Stronginterdisciplinary collaboration, communication and partnership

  • Evidencedbased practice and clinical expertise

  • Technologyenhanced innovation

The Home Health Quality team is a small task oriented team which consists of a quality educator, a quality data analyst, and quality reviewer. They work closely together with clinical managers to provide meaningful data on home health patient population and clinician best practices.


Collaborates with the health care team to coordinate patient home care across the continuum of home care by requesting authorization for patient visits. Serves in an advocacy role on behalf of patients, families, and caregivers to ensure safe, equitable healthcare provision. Assist in developing and meeting key Pillar outcomes and system improvement goals including financial, satisfaction, and clinical as the Home Care Managed Care Coordinator.

Position Qualifications


  • Bachelor Degree

  • 5 years of relevant experience

Strongly Preferred:

  • Home Health Experience

  • Medical Background

  • Insurance Authorization experience

  • Strong computer skills - Excel

  • Ability to work with multiple areas

  • Personable/outstanding customer service skills

  • Strong Organizational Skills

Position Shift:

  • 8am-4:30pm


  • Request authorizations for Home Health Care from insurance carriers, through whatever method is optimal and the most efficient and effective for that carrier.

  • Obtain Start of Care (SOC) authorization.

  • Obtain Add-on prior authorization, obtain prior authorization for Resumption of Care (ROC), obtain concurrent authorization.

  • Enter authorization request responses.

  • Case Management Advocacy.

  • Review written off no authorization (wona) requests from billing team for possible.

  • Confer with other MCC's, brainstorm on any new payer process changes, and update Payer Auth Requirement document

  • Review and respond to all messages from all staff including concurrent authorization requests/payer questions.

  • Review and responds timely to all billing company communication through our “Jira” tool and effectively minimizes the outstanding “Jira” messages in their work que.

  • Review and correct process errors from authorization Edit reports.

  • Review validation report errors.

  • Review and respond timely to Outlook messages and voice mail messages and review Outlook calendar reminders.

  • The responsibilities listed are a general overview of the position and additional duties may be assigned.

  • Demonstrates leadership skills and acts as the key information and education resource for the interdisciplinary team as related to insurance authorization needs and securing appropriate services.

  • Integrates ethical provisions in all areas of the practice.

  • Deep dive analyses of insurance denials and authorization requests, using excel spreadsheet for data tracking.



Demonstrates mastery of insurance carrier authorization management in practical applications for Home Care clinical care

coordination of visits. Possesses sufficient knowledge, training, and experience to be capable of successfully delivering results

without requiring support and instruction from others. Able to train and educate by setting the example, giving instruction,

providing leadership, and generally raising the level of performance of others while on the job.


Possesses sufficient knowledge, training, and experience to role model and coach less experienced peers.


Demonstrates ability to integrate evidence from multiple sources and determine if a practice change should occur. Shares knowledge with peers and other clinical team members independently.

VUMC RecentAccomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

· US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( BillWilkerson Center at ), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training

· Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.

· Becker's Hospital Review: one of the "100 Greatest Hospitals in America"

· The Leapfrog Group: grade "A" in Hospital Safety Score

· National Institutes of Health: among the top 10 grant awardees for medical research in the US

· Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee

· Nashville Business Journal: Middle Tennessee's healthiest employer

· American Hospital Association: among the 100 "Most Wired" medical systems in the US

Download the VanderbiltUniversity Medical Center Facts 2016-2017 at to learn more about our services and facilities.


Bachelor's Degree (or equivalent experience) and 5 years relevant experience

Licensure, Certification, and/or Registration (LCR):

Physical Requirements/Strengths needed & Physical Demands:

  • Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.


  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces

  • Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.

  • Occasional: Kneeling:Bending legs at knees to come to rest on knee or knees.

  • Occasional: Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Occasional: Bimanual Dexterity: Requiring the use of both hands.

  • Frequent: Sitting: Remaining in seated position

  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.


  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

  • Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.

  • Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.

Job Professional and Managerial

Organization: VHCS Admin - Finance 119103

Title: Home Care Managed Care Coord-Vanderbilt Home Care

Location: TN-Nashville-Vanderbilt Home Care Services

Requisition ID: 1804962