Vanderbilt University Medical Center Laboratory Billing Accounts Coordinator– VUMC Diagnostic Quality and Safety Laboratories in Nashville, Tennessee

DiscoverVanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Click Here To View The VUMC Promise of Discovery

Unit Summary

Vanderbilt University Medical Center (VUMC) has been rated the #1 Hospital in Nashville and the state of Tennessee by the US News & World Report. VUMC’s Diagnostic Laboratories - consisting of Laboratory Client Services (LCS), Clinical Pathology Services (CPS), Diagnostic Molecular & Genetics Services (DMGS), and Anatomic Pathology Services (APS) - have state-of-the-art automation and exceptional employees to meet the demands of accurately and timely performance of tests, while providing our patients and their families with enhanced and exceptional care. VUMC is rated in the Top 100 Most Wired Hospitals with advanced LIS systems and technologies.

Vanderbilt’s Diagnostic Laboratories support adult and pediatric care for inpatient and outpatient settings. Our fast-paced, team oriented culture gives you the opportunity to contribute to breakthroughs with healthcare advancements. We support your career growth with a comprehensive medical laboratory science program and a established Professional Advancement Ladder (PAL).


Gather, analyze, evaluate, and input patient information for completeness of medical record documentation with occasional guidance. Compile and process information that serves as a basis for strategic department decisions. Performs financial, logistical and/or clerical problem resolution related to the patient's medical record and billing issues. For more information regarding the physical requirements and environmental conditions for this job, please click here at .


  • Interactswith medical staff and hospital personnel to ensure appropriatedocumentation is completed and encounters get created.

  • Aidsin resolving procedural coding, documentation and/or patient chargeissues.

  • Performsaudits and focused reviews.

  • Reviewsclinical documentation for signature, date and time.

  • Theresponsibilities listed are a general overview of the position andadditional duties may be assigned.


DOCUMENT AUDITING (FUNDAMENTAL AWARENESS): - Auditing is conducting an independent review and examination of records and activities in order to test the adequacy and effectiveness of procedures, policies, standards, rules, capabilities and other aspects to ensure compliance with established policy and operational procedures, and to recommend any necessary changes.

MEDICAL RECORDS MANAGEMENT (NOVICE): - Knowledge of how and where to store and maintain basic records associated with job assignments.

DATABASE KNOWLEDGE (NOVICE): - Knowledge and understanding of a database and how data is organized so that its contents can easily be accessed, managed, and updated.

QUALITY ASSURANCE (FUNDAMENTAL ASSURANCE): - Understands the goal of increasing organizational productivity and individual performance by making the products and services within your work assignments more efficient and more effective.


  • OrganizationalImpact: Performs tasks that are typically routine that may impact team'sperformance with occasional guidance.

  • ProblemSolving/ Complexity of work: Utilizes some discretion and research tosolve routine problems.

  • Breadthof Knowledge: Applies knowledge of standards, established processes andprocedure that apply to your own job.

  • TeamInteraction: Provides guidance to entry level co-workers.



  • -Develops Self and Others: Continuously improves own skills by identifyingdevelopment opportunities.

  • -Builds and Maintains Relationships : Seeks to understand colleaguespriorities, working styles and develops relationships across areas.

  • -Communicates Effectively: Openly shares information with others andcommunicates in a clear and courteous manner.


  • -Serves Others with Compassion: Invests time to understand the problems,needs of others and how to provide excellent service.

  • -Solves Complex Problems: Seeks to understand issues, solves routineproblems, and raises proper concerns tosupervisors in a timely manner.

  • -Offers Meaningful Advice and Support: Listens carefully to understand theissues and provides accurate information and support.


  • -Performs Excellent Work: Checks work quality before delivery and asksrelevant questions to meet quality standards.

  • -Ensures Continuous Improvement: Shows eagerness to learn new knowledge,technologies, tools or systems and displays willingness to go above andbeyond.

  • -Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledgeof conditions that affect safety and reports unsafe conditions to theappropriate person or department.


  • -Demonstrates Accountability: Takes responsibility for completing assignedactivities and thinks beyond standard approaches to provide high-qualitywork/service.

  • -Stewards Organizational Resources: Displays understanding of how personalactions will impact departmental resources.

  • -Makes Data Driven Decisions: Uses accurate information and good decisionmaking to consistently achieve results on time and without error.


  • -Generates New Ideas: Willingly proposes/accepts ideas or initiatives thatwill impact day-to-day operations by offering suggestions to enhance them.

  • -Applies Technology: Absorbs new technology quickly; understands when toutilize the appropriate tools and procedures to ensure proper course ofaction.

  • -Adapts to Change: Embraces change by keeping an open mind to changingplans and incorporates change instructions into own area of work.



  1. Job Code: 6203

  2. Job Stream Description: Support/Technical



  • High School Diploma or GED (or equivalent experience) and 1year relevant experience

  • Attention to detail withdemonstrated ability to (execute laboratory-related billing audits, pinpointingerrors, identifying how to solve them, and working cross-functionally toovercome barriers and ensure billing errors are corrected/resolved

  • Demonstrated Integrity with privacydata

  • Demonstrated outstanding customerservice with comfort contacting people to ask questions


  • Prior work executing audits across the full spectrum of dataentry errors

  • Some diagnostic laboratory terminology background preferred

  • Prior work with Manual Charge Entry

Position Shift:

  • Monday-Friday 8:00 am - 5:00 pm; no weekends

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

  • #1hospital in the nation for Burn & Trauma

  • #1hospital in Tennessee for Cardiovascular

  • US News & World Report: #1 Hospital in Tennessee, #1 Health Care Providerin Nashville, #1 Audiology ( Bill Wilkerson Center at ), 9 adult and 9 pediatric clinical specialties rankedamong the nation's best, #15 Education and Training

  • Truven Health Analytics: among the top 100 hospitals in the US

  • Truven Analytics: Listedin the top 15 with Cardiology Residents

  • Becker's Hospital Review: one of the "100 Greatest Hospitals inAmerica"

  • Becker's :Ingram Cancer Center is in the top 100 with Oncology

  • The Leapfrog Group: grade"A" in Hospital Safety Score

  • Leapfrog: #1Monroe Carell JR. Children's Hospital at Vanderbilt

  • National Institutes of Health: among the top 10 grant awardees for medicalresearch in the US

  • Fellowship Programs

  • Magnet Recognition Program: Vanderbilt nurses are the only group honored inTennessee

  • Nashville Business Journal: Middle Tennessee's healthiest employer

  • American Hospital Association: among the 100 "Most Wired" medical systems inthe US


Job Clinical Labs/Pathology

Organization: Quality and Safety 201454

Title: Laboratory Billing Accounts Coordinator– VUMC Diagnostic Quality and Safety Laboratories

Location: TN-Nashville-The Vanderbilt Clinic (TVC)

Requisition ID: 1803058