Vanderbilt University Medical Center LifeFlight Communication Specialist - PRN in Nashville, Tennessee

LifeFlight Communication Specialist - PRN

Requisition 1803039

DiscoverVanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

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Department/UnitSummary

  • Vanderbilt LifeFlight is the critical care air medical transport service of Vanderbilt University Medical Center and the Monroe Carell Jr. Children's Hospital at Vanderbilt since 1984. LifeFlight operates as a community asset and will transport to any appropriate hospital.

  • LifeFlight's Officeof Emergency Communications is made up of a team of licensed EMTs andParamedics that serve as a Regional Medical Communications Center (RMCC) forMiddle Tennessee, as well as communications for the Monroe Carell Jr.Children's Hospital at Vanderbilt Neonatal and Pediatric ground ambulances,Vanderbilt LifeFlight's ground EMS andEvent Medicine ambulances

JOB CODE INFORMATION:

  1. Job Code: 5763

  2. Job Stream Description: Support/Technical

JOB SUMMARY:

Performs emergency communications coordination. Provides information and emergency notification to customers. Works with advanced communications systems. Practices continuous professional development and excellent customer service. Practices proactive operational support of the department.

KEY RESPONSIBILITIES:

  • Performs and documents safe, efficient and accurate coordination for all designated Emergency Services assets.

  • Understands the operations and applications of all communication equipment.

  • Communicates information and emergency notification to customers in an efficient, concise and courteous manner.

  • Demonstrates the knowledge and understanding of Emergency Response procedures.

  • Maintains competency per regulatory and accreditation compliance.

  • The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

LISTENING (NOVICE): - Demonstrates the fundamental techniques of listening, including paying complete attention, avoiding interrupting speakers, seeking clarification when necessary, and acknowledging that the message has been received, if appropriate. Is sensitive to speakers and understands the need to interpret nonverbal signs, such as body language, and inflection. Makes an effort to fully clarify information. Avoids emotional responses and reactions.

EMERGENCY MANAGEMENT (FUNDAMENTAL AWARENESS): - Has limited experience, training, direct exposure, or past experience working with emergency management.

DECISION MAKING (FUNDAMENTAL AWARENESS): - Demonstrates the ability to make basic decisions impacting areas of direct responsibility. Anticipates the consequences of actions, makes plans to deal with them effectively, and implements those plans. Analyzes situations systematically to determine causes and consequences.

CHANGE MANAGEMENT (FUNDAMENTAL AWARENESS): - Has a working knowledge of the technical tools required to analyze changes. Able to communicate with vendors, customers and management in describing problems, resolutions and scheduled changes affecting business processes.

CORE ACCOUNTABILITIES:

  • Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.

  • Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.

  • Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.

  • Team Interaction: Provides guidance to entry level co-workers.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S2):

  • Develops Self and Others: Continuously improves own skills by identifying development opportunities.

  • Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.

  • Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S2):

  • Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.

  • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns tosupervisors in a timely manner.

  • Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S2):

  • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.

  • Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.

  • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S2):

  • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.

  • Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.

  • Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S2):

  • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.

  • Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.

  • Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Graduate of an approved discipline specific program (or equivalent experience) and 2 years relevant experience.

Licensure, Certification, and/or Registration (LCR):

  • Licensed Emergency Medical Technician Required

Additional Qualification Information:

  • National Association of Air Medical Communications (NAACs) is preferred.

Physical Requirements/Strengths needed & Physical Demands:

  • Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.

Movement

  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces

  • Occasional: Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms.

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Occasional: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

  • Frequent: Sitting: Remaining in seated position

  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Frequent: Bimanual Dexterity: Requiring the use of both hands.

Sensory

  • Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry.

  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

  • Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.

Learn more about Vanderbilt LifeFlight:

  • Education and Outreach: 2017 Calendar at https://www.vanderbilthealth.com/lifeflight/13955

  • Our Air Medical Base Locations and Our Aircraft: View a video and see photographs at https://www.vanderbilthealth.com/lifeflight/16050

  • Meet Our Leadership Team: See theLifeFlight Leadership Team at https://www.vanderbilthealth.com/lifeflight/16046

  • History of our program: See thetimeline of significant events at https://www.vanderbilthealth.com/lifeflight/16046

  • EMS Center of Excellence: Clickhere

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

  • US News & World Report: #1 Hospital in Tennessee,#1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center at http://www.vanderbilthealth.com/billwilkerson/ ), 9 adult and 9 pediatricclinical specialties ranked among the nation's best, #15 Education andTraining

  • Truven Health Analytics: among the top 100 hospitalsin the US

  • Becker's Hospital Review: one of the "100Greatest Hospitals in America"

  • The Leapfrog Group: grade "A" in HospitalSafety Score

  • National Institutes of Health: among the top 10 grantawardees for medical research in the US

  • American Association for theAdvancement of Science: 12 facultymembers elected fellows in 2014

  • Magnet Recognition Program: Vanderbilt nurses are theonly group honored in Tennessee

  • Nashville Business Journal: Middle Tennessee'shealthiest employer

  • American HospitalAssociation: amongthe 100 "Most Wired" medical systems in the US

Job Clinical Support

Organization: LifeFlight OEC 201204

Title: LifeFlight Communication Specialist - PRN

Location: TN-Nashville-Vanderbilt Hospital (VUH)

Requisition ID: 1803039