Vanderbilt University Medical Center LIS Product Specialist in Nashville, Tennessee

LIS Product Specialist(Lab Info Systems)

Analyze operational processes and information generation or utilization. Design, develop, manage, test, train, implement and support computer-based information systems. Manage multidisciplinary teams within Health IT for continuous process improvement, maintenance functions and support for business operations, analyst and programmers with technical problems. Mentor, train and educate lower level resources.

Must have knowledge of Millennium PathNet, Cerner CoPath Plus, and/or Millennium Helix and/or Soft Lab and Soft Bank or prepared to become a subject matter expert in all areas.

Key Functions and Expected Performances:

  • Knowledge Level: EachPosition must contain a level of knowledge of all the applications withinthe LIS team to manage and support. As the employee grows anddevelops, their ability to be an SME within each application is achievedand changes. End result and goal is that any level can do basic supportand on call while employees grow in the knowledge and understanding of theapplications utilized on the team and less support by the vendor.

  • Associate Product Specialist

  • Pathnet, Copath Plus, Helixend user experience

  • Experience Laboratory Specialist

  • SME for any one of theapplications

  • Knowledgeable/engaged inbasic understanding of laboratory applications

  • Understanding of SQL toperform basic database queries

  • Product Specialist

  • Pathnet, Copath Plus, HelixTables experience

  • Interface understanding/troubleshooting

  • Experience LaboratorySpecialist with implementation experience

  • SME for any one of theapplications and understanding of the other systems

  • Understanding of SQL toperform moderately complex database queries

  • Senior Product Specialist

  • Pathnet, Copath Plus, Helixin depth Tables experience

  • Pathnet, Copath Plus, Helixin depth understanding/experience of the Core Code build

  • CCL, Crystal Reports, SQLreport writing experience

  • Interface ConfigurationExperience

  • Experience LaboratorySpecialist with implementation experience

  • SME for any one of theapplications and understanding of the other systems

  • Understanding of SQL toperform moderately complex to extremely complex database queries

  • Communication.

  • Communicate effective oral,aural and written skills with work groups, including internal LIS teammembers, HITS team members, Business Partner members as well as externalparticipants

  • Willingly share knowledge withother teams and team members

  • Work collaboratively withother teams to expedite resolution to problems

  • Prepare and deliverpresentations to a teams and user presentation

  • Communicate problem resolutionto users and staff seeking feedback as to action taken to resolve aproblem and the success or non-success

  • Review feedback and takeappropriate action seeking directions and assistance from teamleader/mentor

  • Provide written programdocumentation as per standards

  • Provide timely statusreporting as required or needed

  • Integrity and security of data

  • Ensure the integrity andsecurity of institutional data

  • Promote confidentiality,security policies and procedures

  • Provide support for usersecurity processes

  • Mitigate the impact of dataacross systems

  • Collaborate on teammaintenance support and workflows between clinical and financial systems

  • Analysis and Definition

  • Conduct interviews with endusers, vendors and staff to determine needs/requirements

  • Review information on morecomplex assignments/projects with team leader/mentor, seeking input anddirection

  • Prepare functional andtechnical specifications along with appropriate supporting documentationincluding, but not limited to, recommendations, ROI , project scope,costs, and others requested

  • Effectively identify problems,risks and their resolutions

  • Recognize and point outprocedural and technical impacts on assignments/projects in anenvironment of integrated systems. Seek advice and direction from teamleader/mentor to assure the impact is properly addressed

  • Analyze individual assignmentsand provide accurate time frame estimates for completion

  • Technical Knowledge

  • Provide a variety ofprogramming duties with direction

  • SR submissions for vendorsupported tasks

  • Develop effective, efficientinternal design and detail pathway workflow documentation

  • Adhere to basic programmingstandards

  • Produce/build programs withinregulatory agency guidelines

  • Collaborate with the QA teamsand business partners to establish comprehensive and detailedfunctionality test plans

  • Collaborate with the QA teamsand business partners to establish comprehensive and detailed test plansfor regulatory requirements

  • Relational DB retrievalability to provide ad hoc information and data analysis

  • DA and DA2 Queries

  • CCL Queries

  • SQL Queries

  • Intense knowledge ofinterfaces and integration

  • Strong knowledge of operatingsystems and support tools

  • Use debugging tools andmonitor effectively

  • Maintain skills andprogramming languages as commensurate for experience level

  • Application support

  • Ownership of Incidentmanagement and problems resolution processes.

  • Effectively work with users tounderstand problem and recognize and define needs/problems within theappropriate processes

  • Ability to distinguishcritical needs/problems and prioritize among less urgent needs

  • Follow through from analysisto problem resolution, modifying software as necessary

  • Facilitate quality customerservice

  • Provide on-call support asassigned (but not limited to)

  • Millennium Pathnet (Gen Lab,Micro…etc)

  • Millennium Helix

  • Copath Plus

  • SCC Softbank

  • 3 rd partysoftware to support all the applications

  • Continually increase breadthand depth of application knowledge

  • Understand integration andinterfacing among systems

  • Create documentation forcontinuous process improvement, education and training

  • Professional development

  • Actively identify andparticipate in training, education and development activities to improveknowledge and performance to sustain and enhance professional development

  • See learning as a part of work

  • Actively seek understanding ofVUMC organization and goals

  • Demonstrate professionalism atall levels

  • Demonstrate willingness tolearn new skills

  • Accept constructive criticism

  • Demonstrate initiative inself-directed learning

  • Provide guidance and trainingto others

  • Conduct peer review whenrequested

  • Conduct review of supervisorswhen requested

  • Leadership

  • May function as team leaderfor projects with small to medium scope and may assume project managementresponsibilities as assigned

  • Must be able to identify theproject scope, perform resource analysis

  • Demonstrate ability to buildand lead project teams by prioritizing tasks and work assignmentseffectively by delegating tasks as appropriate with documentation andtarget dates

  • Utilize project managementtools/software as appropriate

  • Procedures and Processes

  • Follow incident management andchange management procedures

  • Perform design reviews andtechnical reviews when appropriate

  • Perform functionality testingfor accuracy of request

  • Perform daily, weekly,monthly, semi-annual and annual maintenance tasks for databasemaintenance

  • Follow escalation proceduresaccording to departmental policies and procedures

  • Document problem resolutionappropriately (i.e., Solve, Change)

  • Incorporate Disaster Recoveryconcepts into systems and procedures

Bachelor's Degree (or equivalent experience) and 2 years relevant experience

Physical Requirements/Strengths needed & Physical Demands:

  • Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.

Movement

  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Frequent: Sitting: Remaining in seated position

  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Frequent: Bimanual Dexterity: Requiring the use of both hands.

Sensory

  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

Job Information Technology

Organization: HealthIT Cardiology PG 108708

Title: LIS Product Specialist

Location: TN-Nashville-3401 West End Ave

Requisition ID: 1802934