Vanderbilt University Medical Center Medical Receptionist-Neonatal ICU-FT Nights in Nashville, Tennessee

JOB CODE INFORMATION:

  1. Job Code: 4470

  2. Job Stream Description: Support/Technical

JOB SUMMARY:

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

KEY RESPONSIBILITIES:

  • Processes orders according to guidelines, follows computer downtime procedures.

  • Enters and updates information in computer system to assure current information and retrieves data accurately.

  • Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.

  • Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.

  • Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.

  • Orders, maintains and uses supplies in a cost effective manner.

  • The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

CUSTOMER SERVICE (NOVICE): - A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

TELEPHONE SKILLS (FUNDAMENTAL AWARENESS): - Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS): - The ability to receive and record patient information.

CORE ACCOUNTABILITIES:

  • Organizational Impact: Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.

  • Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed.

  • Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job.

  • Team Interaction: Individually contributes to the team.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S1):

    • Develops Self and Others: Continuously improves own skills by identifying development opportunities.
    • Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas.
    • Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S1):

    • Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
    • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
    • Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S1):

    • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards Ensures continuous improvement.
    • Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
    • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S1):

    • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
    • Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
    • Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S1):

    • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
    • Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
    • Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.

High School Diploma or GED (or equivalent experience) and < 1 year relevant industry

Licensure, Certification, and/or Registration (LCR):

Physical Requirements/Strengths needed & Physical Demands:

  • Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

Sensory

  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.

Environmental Conditions

Job Clinical Support

Organization: NICU Cohort 12 209164

Title: Medical Receptionist-Neonatal ICU-FT Nights

Location: TN-Nashville-Monroe Carell Jr. Children's Hospital at Vanderbilt

Requisition ID: 1804790