Vanderbilt University Medical Center Registration Specialist 7a-7:30p (ED Registration & Discharge VUH) in Nashville, Tennessee

JOB CODE INFORMATION:

  1. Job Code: 6200

  2. Job Stream Description: Support/Technical

JOB SUMMARY:

Responsible for the onsite registration, arrival processes, discharge and insurance validation, with occasional guidance. Resolves issues related to registration, billing, insurance, and payment of accounts.

KEY RESPONSIBILITIES:

  • Performs all assigned area functions per departmental guidelines.

  • Performs administrative functions to ensure the department operates according to policies, procedures and protocols.

  • Ensures that all cases are entered accurately and thoroughly into the admissions, discharge, transfer and billing system.

  • Provides customer service and status updates in waiting room, in-room, and prior to patient departure.

  • Requests payment and provides payment plan information for patient account balances when necessary.

  • The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

CUSTOMER SERVICE (NOVICE): - A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

CRITICAL THINKING (NOVICE): - The objective analysis and evaluation of an issue in order to form a judgment.

DATA ENTRY (NOVICE): - The ability to transcribe information from the original source into an electronic system according to written and verbal instructions efficiently and accurately.

DOCUMENTATION (NOVICE): - Ensures that all documentation is complete, accurate, thorough, and compliant.

SYSTEM KNOWLEDGE (NOVICE): - Knowledge of the operation and support of the system from the standpoint of computer operations, network operations, and/or technical support.

CORE ACCOUNTABILITIES:

  • Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.

  • Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.

  • Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.

  • Team Interaction: Provides guidance to entry level co-workers.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S2):

    • Develops Self and Others: Continuously improves own skills by identifying development opportunities.
    • Builds and Maintains Relationships : Seeks to understand colleagues priorities, working styles and develops relationships across areas.
    • Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S2):

    • Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
    • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns tosupervisors in a timely manner.
    • Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S2):

    • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
    • Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
    • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S2):

    • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
    • Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
    • Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S2):

    • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
    • Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
    • Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.

High School Diploma or GED (or equivalent experience) and 2 years relevant experience

Licensure, Certification, and/or Registration (LCR):

Physical Requirements/Strengths needed & Physical Demands:

  • Medium Work category requiring exertion up to 50lbs of force occasionally and/or up to 20 of force frequently and/or up to 10 of force continually to move objects.

Movement

  • Occasional: Sitting: Remaining in seated position

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Occasional: Bimanual Dexterity: Requiring the use of both hands.

  • Frequent: Walking: Moving about on foot.

  • Frequent: Push/Pull: Exerting force to move objects away from or toward.

  • Frequent: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

Sensory

  • Occasional: Smell: Ability to detect and identify odors.

  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

Environmental Conditions

  • Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.

  • Frequent: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.

Job Medical Coding and Billing

Organization: ED Reg & Discharge (VUH) 108474

Title: Registration Specialist 7a-7:30p (ED Registration & Discharge VUH)

Location: TN-Nashville-Vanderbilt Hospital (VUH)

Requisition ID: 1805587