Vanderbilt University Medical Center Senior Application Specialist - Epic Resolute in Nashville, Tennessee

This is a full-time position with Vanderbilt University Medical Center (VUMC) and part of our Epic Application Support team. This role offers challenge, career advancement, and an opportunity to join a dynamic team of professionals dedicated to healthcare excellence.

Discover VanderbiltUniversity Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Department Summary:

Vanderbilt Health IT recently successfully implemented Epic across the enterprise. This role will support Resolute Hospital Billing Administration and requires Epic Single Billing Office (SBO) certification.

Role Proficiencies:

Creating Account Work Queues (WQ’s)

Creating Charge Review WQ’s

Creating System Action Queues

Configuring Revenue Guardian rules

Configuring DNB checks

Configuring Billing/Account Activities

Working well with others/team environment

Agreement to take on-call, including accepting high priority tickets after hours

Ability to manage small projects

Microsoft Excel

Preferred Skills:

Resolute Hospital Billing Application Reporting Lead and Extracts Administration Certification/Proficiency

Resolute Hospital Billing Expected Reimbursement Contracts Management Certification/Proficiency

Resolute Hospital Billing Insurance Follow-Up Certification/Proficiency

Clarity Data Model – Resolute Hospital Billing Certification/Proficiency

Charge Router Administration Certification/Proficiency

Security Certification/Proficiency

MyChart Certification/Proficiency

Customer Service and Bad debt collections experience

Payment and Adjustment Posting experience

Refunds experience

CDM Master experience

Operational experience with Business Office/Charge Integrity


In addition to offering a lively community that encourages learning and celebrates diversity, Vanderbilt University Medical Center provides its faculty and staff members with a benefits package that is comprehensive and flexible. Components for benefits-eligible employees include:


· Health Plan

· Parental Leave

· Life Insurance

· Retirement

· Short-Term Disability

· Long-term Disability

· Accidental Death & Dismemberment (AD&D)

· Dental Insurance

· Group Discounts

· Flexible Spending Accounts (FSAs)

· Vision

Bachelor's Degree (or equivalent experience) and 5 years relevant experience

Licensure, Certification, and/or Registration (LCR): Resolute Hospital Billing Administration SBO Certification

Physical Requirements/Strengths needed & Physical Demands:

  • Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time.


  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Frequent: Sitting: Remaining in seated position

  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Frequent: Bimanual Dexterity: Requiring the use of both hands.


  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Smell: Ability to detect and identify odors.

Environmental Conditions

Job Information Technology

Organization: HealthIT Hosp Bill/Chrg IntgPG 108799

Title: Senior Application Specialist - Epic Resolute

Location: TN-Nashville-3401 West End Ave

Requisition ID: 1802307