Vanderbilt University Medical Center TempForce Patient Service Specialist in Nashville, Tennessee

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Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

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VanderbiltUniversity Medical Center TempForce was created to connect temporary talent to all areas of VUMC. TempForce places diverse and skilled personnel to departments across the Medical Center.

VUMC TempForce has opportunities for Patient Service Specialists . In this temporary role, you will provide excellent customer service to patients and providers during inbound and outbound phone calls while scheduling appointments, conduct check-in and check-out, capturing messages for the clinic staff and providers, and addressing the needs of the patient/cusotmer with occasional guidance. You will schedule patient appointments, escalate patients' health concerns in accordance with individual division guidelines, provide connections to resources for clinical advice and guidance, and navigate situations while making sound effective decisions.

Additional Responsibilities:

  • Ensures accuracy in answering questions and assistingcustomer with requests to meet their needs.

  • Captures customer information and document usingmessaging system to clinic staff and/or providers.

  • Schedules appointments in electronic systems usingguidelines for area/department including prioritizing patients' healthproblems according to their urgency, educating/advising patients andmaking safe, effective decisions.

  • Provides information to customer regarding appointmentlocation, process steps, parking, etc.

  • The responsibilities listed are a general overview ofthe position and additional duties may be assigned.

Hours:

  • Monday – Friday

  • 8a-5p; 8:30-5:30p;7:30a-4:30p – will vary

Length of Assignment:

  • 10-12 Weeks

Specialized training:

  • EPIC training prior to startingassignment

Qualifications:

  • High Schoolgraduate or GED minimum

  • One year ofexperience or the equivalent preferred.

  • Medical office / clinicexperience highly desired

Licensure,Certification, and /or Registration (LCR):

  • None

Job Temporary Services

Organization: HR TempForce 108252

Title: TempForce Patient Service Specialist

Location: TN-Nashville-2525 West End Ave

Requisition ID: 1806298