Vanderbilt University Medical Center Temporary Associate Access Specialist I (Patient Call Center) in Nashville, Tennessee

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Vanderbilt University Medical Center TempForce was created to connect temporary talent to all areas of VUMC. TempForce places diverse and skilled personnel to departments across the Medical Center.

VUMC TempForce has opportunities for Associate Access Specialist I. In this role you will provide exceptional service to patients and providers during inbound and outbound phone calls (call center) while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer. Our Access Specialists also support organizational mission to create exceptional customer experience by producing positive results in access phone service measures.

Key Responsibilities

  • Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.

  • Ensures accuracy in answering questions and assisting customer with requests to meet their needs.

  • Captures customer information and document using messaging system to clinic staff and/or providers.

  • Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.

  • Provides information to customer regarding appointment location, process steps, parking, etc.

  • The responsibilities listed are a general overview of the position and additional duties may be assigned.

Shift

  • Monday – Friday

  • 8AM – 5PM

Length of Assignment

  • Ongoing

*IND000

High School Diploma or GED (or equivalent experience)

Associate’s or Bachelor’s degree preferred

3 years customer service experience

Licensure, Certification, and /or Registration (LCR): None

Physical Requirements/Strengths needed & Physical Demands:

Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Occasional: Bimanual Dexterity: Requiring the use of both hands.

  • Frequent: Sitting: Remaining in seated position

  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

Sensory

  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.

*CA

Keywords: Call Center, Helpdesk, Help Desk, Phone Support, Customer Service, Customer Support

Job Temporary Services

Organization: HR TempForce 108252

Title: Temporary Associate Access Specialist I (Patient Call Center)

Location: TN-Nashville-Green Hills Office Building

Requisition ID: 1805741